Frequently Asked Questions

If this is your first visit, we recommend you arrive 15 minutes prior to your scheduled appointment time to register and enjoy our relaxation lounge.

If you need to cancel or reschedule your appointment, we ask that you provide us with at least 24 hours notice or your appointment will be considered a no show and will be subject to the no show policy. Missed, rescheduled or cancelled appointments without 24 hours notice are subject to a $25 no show fee. This fee must be paid before your next appointment..

Please be sure to inform your service provider if you are pregnant, or have any health conditions, allergies, or injuries as this may impair the effectiveness of the treatment. Some treatments may not be performed on sunburned skin. We suggest removing contact lenses prior to facial treatments. Please also avoid shaving prior to and after exfoliation treatments

The Spa is an area of relaxation and tranquility. We ask you to refrain from using your cell phone while on the premises. The spa is a non-smoking area. Please do not consume alcohol prior to or immediately following your treatment as it may impair the effectiveness of the treatment.

As you will be draped during treatments, suggested attire for most treatments is simply a robe and slippers which are provided. Most guests prefer to fully undress for spa treatments; as our staff is professionally trained in proper draping to ensure modesty and comfort throughout your treatment. However, if you are more comfortable, you may wear undergarments.

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