Frequently Asked Questions
What to Expect During Your Visit to Yuva Medical Spa
At Yuva Medical Spa, we want you to feel confident and informed every step of the way. Whether you’re visiting us for the first time or returning for another treatment, our FAQ page is designed to guide you through everything you need to know. From arrival details to cancellation policies, health considerations, comfort during treatments, and spa attire, we’ve got all the answers to ensure your experience is smooth, relaxing, and enjoyable.
Please Review & Sign Our Policies
To ensure the best possible experience at Yuva Medical Spa, we kindly ask all clients to review and sign our policies document before their appointment. Click here to download our office policies.
We feel very fortunate that Yuva has a high and increasing demand for client appointments. In order to ensure that every client is able to schedule timely appointments, as well as receive excellent service, we have adopted a new cancellation and missed appointment policy.
Missed, rescheduled, or canceled appointments without a 24-hour notice are subject to the “No-Show” fee of $75.00. This fee must be paid prior to booking your next appointment. We do understand that illness, accidents, traffic, and work related issues arise; therefore we offer a one-time “grace” per calendar year. Fees are assessed to client accounts thereafter.
Appointments are typically scheduled back to back for each aesthetician and doctor on staff. If you arrive 15 minutes over your scheduled appointment time, please be aware that your appointment (if able to receive service) may have a shortened time frame, or will need to be rescheduled out of courtesy to the next client.
Spa consultations are $0 with our medical aestheticians, and $95.00 with our licensed doctors and nurse practitioners. If you decide to move forward with a service, package, or product purchase on the same day as your consultation, the assessed fee is waived. Otherwise, the paid consultation fee is deducted from your future service/product purchase if made within 30 days of the original consultation date.
Please be sure to inform your service provider if you are pregnant, or have any health conditions, allergies, or injuries as this may impair the effectiveness of the treatment. Some treatments may not be performed on sunburned skin. We suggest removing contact lenses prior to facial treatments. Please also avoid shaving prior to and after exfoliation treatments
Due to our high powered lasers and other specialized equipment, children under the age of 14 are not permitted in the spa area/ treatment rooms. We also desire the cumulative experience of the spa to be one of rest, relaxation, and focus for our clients and staff.
We reward our clients with a $25.00 credit, payable in Yuva points, for every active referral who receives treatment and/or purchases product in our spa.
Packages for spa services are paid in full prior to or day of your first treatment. Packages are now given an expiration term of 18 months. Most of our treatments are 4-6 weeks apart, so you will have plenty of time to receive treatment and use your package in full. Packages are non-refundable once treatments begin. Funds can be placed on your account as spa credit to be used for future treatments or products. Yuva cannot guarantee the treatment provider and is based on provider availability.
Packages are discounted as some services need multiple treatments to get the desired results. Once a package is purchased, if you do not use all the treatments, we do not give partial refunds. If you wish to undo the package the price will be calculated at regular individual treatment price and if there is any amount left over, it can be used towards a different service only. There will be no refunds.
We will gladly accept any unopened/unused cosmetic and skincare products in their original packaging within 14 days of purchase for exchange or spa credit. No refunds will be made. If you have a reaction to a skincare product, please contact us immediately. All other items sold in our spa are final sale only. While gift cards are non-refundable and cannot be redeemed for cash value, they can be transferred to another client.
